Return Policy

We want to ensure your complete satisfaction so we will happily accept returns in accordance with the following Return Policy:



Defective, damaged or incorrect items

If you received a damaged or defective item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges and we will not charge any restocking fee or other fee in connection with the return. In addition, you will receive a full refund for the item as described in our Refunds Procedures. To obtain this refund, you must ship the item to us, unopened (unless the item was received by you in a defective or damaged condition) and in its original packaging, with all accessories, within 30 days of the date upon which we provide the item to the carrier for shipment to you, and follow the Return Procedures specified below. Refunds will not be issued for items that are returned without their original packaging.



We cannot accept returns of items that have been opened or used unless the item was received by you in a damaged or defective condition.

Contact us at 1-844-849-4900 to speak to a Customer Service Representative and receive your return authorization (if eligible).

- You must have purchased the item from us at www.duracellremotes.com

- If you received a damaged or defective item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges, and we will not charge any restocking or other fee in connection with the return. In addition, you will receive a full refund for the item, as described in our Refund Procedures.

- To obtain a refund, the item must be returned to us, unopened (unless the item was received by you in a defective or damaged condition) and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified below.

- We cannot accept items back that have been opened or used unless the item was received by you in a damaged or defective condition.

- Damaged or defective items returned without their original packaging will not receive a refund.



Other returns:

For all returns other than damaged, defective or incorrectly-shipped items, we will charge a return shipping fee equal to the cost of shipping to return the package per package returned and a restocking fee equal to 20% of the purchase price for each item returned. We will also issue you a refund reduced accordingly by such fees, as described in our Refunds Procedures. To obtain this refund, you must ship the item to us, unopened and in its original packaging, with all accessories, within 30 days of the date upon which we provide the item to the carrier for shipment to you. You must also follow the Return Procedures specified below.

Please contact us at 1-844-849-4900 if you have any questions.



Return Procedures

To return an item, contact us at 1-844-849-4900 to speak to a Customer Service Representative and receive your return authorization (if eligible).

- Customer Service will provide you with a return label, which you will be required to print and affix to the package (if eligible).

- Securely pack the item(s) you are returning and include a copy of your original packing slip in an appropriately sized box.

- Affix the shipping label on the package to be returned.

- After we receive, inspect and process your return, a refund will be issued in accordance with our Refund Procedures below.



Return Address:

Duracell Remotes

1558 Barclay Blvd

Buffalo Grove, IL 60089

Certain items may have special return policies, which will be posted on the Site. If you would like to order a replacement of an item that was delivered to you in a defective or damaged condition, please contact our customer specialist at 1-844-849-4900 or simply go to the Site and place your order.



Refunds Procedures

If you are entitled to a refund in connection with a return, the following conditions will apply:

- Your refund will be in the form of payment used for the purchase.

- The amount refunded will be the purchase price paid by you for the returned item (which reflects the amount of any discounts, promotions or coupons that you received), including sales tax charged with respect to the item, as applicable.

- Credits will be issued after we receive, inspect and process your return. Please allow time for the returned item to be delivered to us, for us to inspect and process the return, and for the credit card issuer to credit your account. Your credit card company determines when the credit will be reflected in your statement. It may take one full billing cycle for the credit to appear on your account.

- If you purchased using PayPal - PayPal credits the refund according to how the original payment was made. If you used a credit card, PayPal credits your credit card. If you used a funding source other than a credit card, your PayPal balance will receive the credit. If you used both a credit card and another source, the credit card portion goes to the credit card, and the remainder goes to your PayPal balance. Please note, refunds to credit cards can take up to 30 days to appear on your statement.

- Contact us at 1-844-849-4900 to speak to a Customer Service Representative for any questions about your return, or to inquire about the status of your refund



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